Refund Policy at Wellbiance Quality of Living Clinic

    Applicable to all of our patients.
    Please note our refund policy clearly defined as under:
    1.
    A) Cancelling the order before medicine dispatch:
    If you cancel your request for treatment soon after placing a request for Treatment on or before we process the disease details you send us in the form of a questionnaire reply, Cancellation charges (as under) will be deducted.
    a. In case we have received your case but have not processed your case – 25% cancellation charges shall be levied
    b. In the we have processed your case – 50% cancellation charges shall be levied
    B) Cancelling the treatment after we dispatch the medicine – 100% cancellation charges shall be levied

    2. CHARGEBACK FEES:
    Please note in the case of chargeback requested in error then it would be card holder's responsibility to bear the chargeback fees.
    Chargeback and retrieval request fees are fees are imposed by our service provider's bank when they receive the chargeback and/or retrieval documentation from our customer's bank.
    Terms and Conditions:
    • In the case of requesting a refund, please send an e-mail through or call our Mumbai office
    • In the case of having medicine being sent or collected from our center, there will not be any possibility to get a refund as our medicines and consultation are individual specific.
    • The refund will be made available from our Mumbai Centre office. The time is taken to get a refund may be dependent on factors such as the credit card company, bank or other institutes, over which we may have no control.
    • If the above institutes levy extra charges for a refund, the refund amount may vary accordingly.
    • A refund may be made in US$ or Indian Rupees depending on the regulations.
    • A refund request is applicable if made within 30 days of placing fresh treatment or within 30 days of the beginning of the remaining applicable treatment period (4 or 8 months) before the medicines are dispatched.
    • Wellbiance Quality of Living Clinic reserves rights to modify the refund policy at its discretion, without notice.
    • Please note that Wellbiance Quality of Living Clinic is not liable to give any refund to those patients who do not revert back to us by sending a reply to the questionnaire, within one year of signing up for the treatment. Those patients who do not reply to the questionnaire even after reminders twice (by e-mail as well as by post), will not be liable for any refund nor any medication.
    • Patients choosing the wrong treatment plan in terms of location (e.g. choosing India plan despite residing outside India), will have to produce the valid proof of residence, failing which a refund will be given after deducting an amount equivalent to USD 25. The refund will be given in Indian Rupees by a cheque.
    The use of our services amounts to agreeing to the refund policy.
    • In case you have questions or queries, please feel free to talk to our support team.